SHIPPING & RETURNS

Can I return my order?

If you are not satisfied with your order, you have the option of returning the order within 14 days of receiving the goods.

How much are the shipping costs ?

We ship orders from Germany free of charge with a minimum order value of €50, otherwise we charge a flat shipping fee of €3.90.
Delivery time: 1-3 working days

We ship orders from Austria free of charge with a minimum order value of €50, otherwise we charge a flat shipping fee of €6.95.
Delivery within 3-5 days

For shipping within the EU (except Switzerland and Great Britain) we charge a flat shipping fee of €9.90; to Switzerland and Great Britain we charge €15 per order. We deliver free of charge abroad for orders over €150.
Delivery time: 2-8 working days

How long does my order take?

We try our best to keep delivery times as short as possible. The average delivery time within Germany is 2-4 working days. Delivery times to other countries may vary.

Which countries do you ship to?

We ship throughout Europe.

PAYMENT & REFUNDS

What payment options are available?

You can pay with all major credit cards, PayPal, ApplePay & GooglePay. For customers from Germany and Austria, we also offer the “SOFORT” payment option and Klarna invoice.

How do I get a refund?

Once your return has been processed, you will receive a refund. All refunds will be made to the original payment method. It typically takes 3-5 business days after the return is processed for the funds to be credited to your account.

FURTHER QUESTIONS

Do you have any more questions?

Contact us using the contact form and we will be happy to help you.

  • SECURE PAYMENT

    Pay with all common payment methods such as credit card, PayPal or Klarna.

  • FAST DELIVERY TIMES

    Your order will be at your home within 3-4 working days!

  • 14 DAY RETURNS

    Returns within 14 days will receive a full refund.